.customer-tickets-page {
    min-height: 70vh;
    padding: clamp(1.5rem, 4vw, 4rem) 0;
    background:
        radial-gradient(circle at 12% 8%, rgba(190, 148, 67, 0.11), transparent 28rem),
        #f8f6f1;
}

.customer-tickets-shell,
.ticket-thread-shell {
    display: grid;
    gap: 1.25rem;
}

.tickets-hero,
.ticket-thread-header {
    display: flex;
    align-items: end;
    justify-content: space-between;
    gap: 2rem;
    padding: clamp(1.5rem, 4vw, 3rem);
    color: #fff;
    border-radius: 0;
    background: linear-gradient(135deg, #191713, #393126);
    box-shadow: 0 1.2rem 3rem rgba(36, 29, 18, 0.18);
}

.tickets-hero > div > span,
.ticket-thread-header > div > span,
.ticket-guide > span,
.ticket-form-panel > header > span,
.ticket-conversation > header > span,
.ticket-reply > header > span {
    color: #d7b76c;
    font-size: 0.78rem;
    font-weight: 800;
    letter-spacing: 0.04em;
}

.tickets-hero h1,
.ticket-thread-header h1,
.ticket-guide h1,
.ticket-form-panel h2,
.ticket-conversation h2,
.ticket-reply h2 {
    margin: 0.45rem 0 0.7rem;
    font-size: var(--text-heading-1);
    line-height: 1.3;
}

.tickets-hero p,
.ticket-thread-header p {
    max-width: 42rem;
    margin: 0;
    color: #d8d3ca;
    line-height: 1.9;
}

.tickets-back-link {
    display: block;
    width: fit-content;
    margin-bottom: 1rem;
    color: inherit;
    font-size: 0.82rem;
    text-decoration: underline;
    text-underline-offset: 0.3rem;
    opacity: 0.82;
}

.ticket-filters {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 0.65rem;
}

.ticket-filters a {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    min-height: 3.7rem;
    padding: 0.7rem 1rem;
    color: #4d463b;
    border: 1px solid #e4ded2;
    border-radius: 0;
    background: #fff;
    transition: border-color 160ms ease, transform 160ms ease, box-shadow 160ms ease;
}

.ticket-filters a:hover,
.ticket-filters a.active {
    border-color: #a78137;
    box-shadow: 0 0.7rem 1.8rem rgba(87, 68, 31, 0.1);
    transform: translateY(-2px);
}

.ticket-filters strong {
    display: grid;
    min-width: 2rem;
    height: 2rem;
    place-items: center;
    border-radius: 999px;
    background: #f1ece2;
    color: #1b1916;
}

.ticket-list {
    display: grid;
    gap: 0.8rem;
}

.ticket-card {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 1.5rem;
    padding: 1.35rem;
    color: #29251f;
    border: 1px solid #e5dfd4;
    border-radius: 0;
    background: #fff;
    box-shadow: 0 0.5rem 1.6rem rgba(51, 41, 23, 0.05);
    transition: border-color 160ms ease, transform 160ms ease;
}

.ticket-card:hover {
    border-color: #b79550;
    transform: translateY(-2px);
}

.ticket-card__badges,
.ticket-thread-header__meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.5rem;
}

.ticket-card h2 {
    margin: 0.75rem 0 0.55rem;
    font-size: 1.08rem;
}

.ticket-card__meta {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem 1.2rem;
    color: #766d60;
    font-size: 0.82rem;
}

.ticket-card__activity {
    display: grid;
    min-width: 7rem;
    padding-right: 1.3rem;
    place-content: center;
    text-align: center;
    border-right: 1px solid #eee9e0;
}

.ticket-card__activity strong {
    color: #8c6d2e;
    font-size: 1.55rem;
}

.ticket-card__activity span,
.ticket-card__activity small {
    color: #82796c;
    font-size: 0.72rem;
}

.ticket-badge {
    display: inline-flex;
    padding: 0.32rem 0.65rem;
    font-size: 0.72rem;
    font-weight: 800;
    border-radius: 999px;
}

.ticket-badge--open { color: #225b55; background: #dcefeb; }
.ticket-badge--waiting { color: #795716; background: #f8eac8; }
.ticket-badge--closed { color: #605f5c; background: #e9e8e5; }
.ticket-badge--normal { color: #37604c; background: #e1efe6; }
.ticket-badge--medium { color: #805b14; background: #fbebc6; }
.ticket-badge--high { color: #8b3830; background: #f7dfdc; }

.ticket-create-shell {
    display: grid;
    grid-template-columns: minmax(17rem, 0.78fr) minmax(0, 1.35fr);
    overflow: hidden;
    border: 1px solid #e2dbcf;
    border-radius: 0;
    background: #fff;
    box-shadow: 0 1.3rem 3.5rem rgba(54, 43, 23, 0.1);
}

.ticket-guide {
    padding: clamp(1.5rem, 4vw, 3rem);
    color: #fff;
    background: linear-gradient(160deg, #25211c, #443a2c);
}

.ticket-guide > p {
    color: #d7d1c8;
    line-height: 1.9;
}

.ticket-guide ol {
    display: grid;
    gap: 1rem;
    margin: 2rem 0;
    padding: 0;
    list-style: none;
    counter-reset: ticket-guide;
}

.ticket-guide li {
    display: grid;
    grid-template-columns: 2rem 1fr;
    gap: 0.15rem 0.75rem;
    counter-increment: ticket-guide;
}

.ticket-guide li::before {
    display: grid;
    grid-row: span 2;
    width: 2rem;
    height: 2rem;
    place-items: center;
    color: #2e2619;
    content: counter(ticket-guide);
    border-radius: 50%;
    background: #d7b76c;
}

.ticket-guide li span {
    color: #bbb4aa;
    font-size: 0.78rem;
    line-height: 1.6;
}

.ticket-response-times {
    padding: 1.1rem;
    border: 1px solid rgba(255, 255, 255, 0.12);
    border-radius: 0;
    background: rgba(255, 255, 255, 0.05);
}

.ticket-response-times h2 {
    margin: 0 0 0.7rem;
    font-size: 0.95rem;
}

.ticket-response-times div {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    padding: 0.5rem 0;
    color: #d9d2c7;
    font-size: 0.78rem;
    border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.ticket-response-times div:last-child { border-bottom: 0; }

.ticket-form-panel {
    padding: clamp(1.5rem, 4vw, 3rem);
}

.ticket-form-panel > header p {
    margin: 0;
    color: #7a7165;
}

.ticket-form {
    display: grid;
    gap: 1.1rem;
    margin-top: 2rem;
}

.ticket-form__row {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 1rem;
}

.ticket-form select,
.ticket-reply select {
    width: 100%;
    min-height: 3rem;
    padding: 0.65rem 0.85rem;
    color: #312d27;
    border: 1px solid #dcd5ca;
    border-radius: 0.75rem;
    background: #fff;
}

.field-optional {
    color: #928778;
    font-size: 0.7rem;
    font-weight: 400;
}

.ticket-form__actions {
    display: flex;
    justify-content: flex-end;
    gap: 0.7rem;
    padding-top: 0.7rem;
}

.ticket-thread-header {
    align-items: center;
}

.ticket-thread-header__meta {
    color: #d8d3ca;
    font-size: 0.78rem;
}

.ticket-context,
.ticket-conversation,
.ticket-reply {
    padding: clamp(1.25rem, 3vw, 2rem);
    border: 1px solid #e3ddd2;
    border-radius: 0;
    background: #fff;
}

.ticket-context {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(13rem, 0.38fr);
    gap: 2rem;
}

.ticket-context > div > span {
    color: #99772f;
    font-size: 0.78rem;
    font-weight: 800;
}

.ticket-context p,
.ticket-message p {
    margin-bottom: 0;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    line-height: 2;
}

.ticket-context dl {
    display: grid;
    gap: 0.7rem;
    margin: 0;
}

.ticket-context dl div {
    padding: 0.75rem;
    border-radius: 0.8rem;
    background: #f7f4ee;
}

.ticket-context dt { color: #847b6f; font-size: 0.72rem; }
.ticket-context dd { margin: 0.2rem 0 0; font-weight: 800; }

.ticket-conversation,
.ticket-reply {
    display: grid;
    gap: 1rem;
}

.ticket-conversation > header h2,
.ticket-reply > header h2 {
    margin-bottom: 0;
    color: #28231d;
    font-size: 1.35rem;
}

.ticket-conversation__empty {
    padding: 1.25rem;
    color: #766e63;
    text-align: center;
    border: 1px dashed #d6cec1;
    border-radius: 0;
    background: #faf8f4;
}

.ticket-message {
    width: min(78%, 42rem);
    padding: 1rem 1.15rem;
    border-radius: 1rem 1rem 0.25rem 1rem;
    background: #f3eee4;
}

.ticket-message--support {
    margin-right: auto;
    border-radius: 1rem 1rem 1rem 0.25rem;
    background: #edf2f0;
}

.ticket-message header {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    color: #7b7266;
    font-size: 0.75rem;
}

.ticket-message header strong { color: #40392f; }

.ticket-attachment {
    display: inline-flex;
    margin-top: 0.9rem;
    padding: 0.45rem 0.7rem;
    color: #75591f;
    font-size: 0.76rem;
    font-weight: 800;
    border: 1px solid #d7c28f;
    border-radius: 0.65rem;
}

.ticket-reply form {
    display: grid;
    gap: 1rem;
}

.ticket-file-field {
    display: grid;
    gap: 0.45rem;
    padding: 1rem;
    border: 1px dashed #cabfAD;
    border-radius: 0.85rem;
    background: #faf8f4;
}

.ticket-file-field label {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    font-weight: 800;
}

.ticket-file-field label span,
.ticket-file-field small { color: #8a7f71; font-size: 0.72rem; font-weight: 400; }
.ticket-file-field--error { border-color: #b74338; }
.ticket-file-field--error small { color: #a8332a; }

.ticket-file-field__selected {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    padding: 0.65rem;
    border-radius: 0.6rem;
    background: #eee7da;
}

.ticket-file-field__selected button {
    color: #9b3229;
    border: 0;
    background: transparent;
}

@media (max-width: 800px) {
    .tickets-hero,
    .ticket-thread-header {
        align-items: stretch;
        flex-direction: column;
    }

    .ticket-filters {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .ticket-create-shell,
    .ticket-context {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 560px) {
    .customer-tickets-page { padding: 1rem 0 2rem; }
    .tickets-hero,
    .ticket-thread-header { border-radius: 0; }
    .ticket-card { grid-template-columns: 1fr; }
    .ticket-card__activity {
        display: flex;
        align-items: center;
        justify-content: flex-start;
        gap: 0.35rem;
        padding: 0.75rem 0 0;
        text-align: right;
        border-top: 1px solid #eee9e0;
        border-right: 0;
    }
    .ticket-form__row { grid-template-columns: 1fr; }
    .ticket-form__actions { flex-direction: column-reverse; }
    .ticket-message { width: 92%; }
    .ticket-file-field label { flex-direction: column; gap: 0.2rem; }
}